Privacy Policy

Last Updated: October 19, 2025

Your privacy is important to us. This policy outlines how we collect, use, and protect your information.

Indomitech Group

123 Tech Street, Kolkata, West Bengal, India

Email: privacy@indomitechgroup.com

1. Introduction

Indomitech Group (referred to as "Company," "we," "us," or "our"), a software company based in Kolkata, is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, store, and disclose your information when you use our websites, software applications, products, or services (collectively, the "Services").

By accessing or using our Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

2. Information We Collect

We collect information that identifies, relates to, describes, or is reasonably capable of being associated with you ("Personal Information").

A. Information You Provide to Us

This includes information you actively and voluntarily submit to us, such as:

•Contact Information: Name, email address, phone number, postal address, and company name.
•Account Credentials: Usernames, passwords, password hints, and similar security information.
•Communication Data: Content of messages, emails, or communications with us (e.g., customer support inquiries).
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Sensitive Personal Data or Information (SPDI): As defined under Indian law, this may include (if applicable to your software):
- - Financial information (bank account or credit card details) for payment processing
- - Passwords for your account
- - Biometric information (if used for authentication)
- - Health/Medical records (if providing healthcare-related software)

B. Information Collected Automatically

When you use our Services, we automatically collect certain technical and usage information:

•Usage Data: Details of how you use our Services, including access times, features used, pages viewed, and referring/exit pages.
•Device and Technical Information: IP address, browser type and settings, operating system, device identifiers, and language preferences.
•Location Data: General geographical location derived from your IP address.
•Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience, analyze usage, and manage the Services.

3. Purpose of Collection and Usage

We use the Personal Information we collect for the following specified, legitimate purposes:

Purpose of Processing	Type of Data Used	Legal Basis
Service Provision	Contact, Account, Usage, Device	Necessary for fulfilling our contractual obligations to you.
Billing and Payments	Financial, Contact	Necessary for processing transactions and service fees.
Customer Support	Contact, Communication	To respond to your inquiries and troubleshoot issues.
Product Improvement	Usage, Device, Technical	To analyze trends and optimize the performance and design of our Services.
Security and Fraud Prevention	Account, Device, Usage	To protect our systems and detect/prevent illegal or unauthorized activity.
Marketing and Promotions	Contact, Usage	To send you updates, newsletters, and promotional offers (with your opt-in consent).
Legal Compliance	All categories	Required to meet legal, regulatory, or judicial requirements in India.

Note: We will not use Personal Information for any purpose other than what is specified here without obtaining your explicit consent.

4. Consent and Withdrawal

Consent

By providing your Personal Information and using our Services, you consent to its collection and use as outlined in this Policy. Where we collect Sensitive Personal Data or Information (SPDI), your consent will be specifically obtained via a clear affirmative action (e.g., a tick-box or explicit acknowledgment).

Option to Withhold

You have the right to refuse to provide any Personal Information, though this may prevent us from providing certain Services to you.

Withdrawal of Consent

You have the right to withdraw your consent at any time. To withdraw consent for the use or processing of your Personal Information, please contact our Grievance Officer using the details provided below. Upon withdrawal, we may cease to provide the services for which the information was sought.

5. Disclosure and Sharing of Information

We will not disclose or transfer your Personal Information to any third party without your prior permission, except in the following limited circumstances:

To Our Affiliates

We may share your information with our affiliated companies for business and operational purposes, provided they adhere to this Policy.

To Third-Party Service Providers

We use third-party companies (e.g., cloud hosting providers, payment processors, analytics providers) to perform services on our behalf. These third parties are legally bound by contract to protect the information and only use it for the purposes we specify.

For Legal Purposes

We may disclose your information if required to do so by law, a court order, or a request from a government or regulatory authority in India.

Corporate Transactions

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity, which will be bound by this Policy or a policy offering comparable protection.

6. Reasonable Security Practices and Procedures

We have implemented reasonable security practices and procedures to protect the Personal Information under our control from unauthorized access, loss, misuse, or unlawful disclosure. These measures include:

•Technical Safeguards: Encryption (both in transit and at rest), firewalls, and secure server hosting.
•Physical Safeguards: Restricted access to our office premises and server rooms in Kolkata.
•Administrative Safeguards: Employee training, access controls, and regular review of our security posture.

While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

7. Data Retention

We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law (e.g., tax, accounting, or legal requirements). Once the purpose is served, we will securely dispose of or anonymize your information.

8. Your Rights (Access and Correction)

As a user, you have the right to:

•Access: Request access to the Personal Information we hold about you.
•Review and Correction: Review the Personal Information provided and request correction or amendment if you find it inaccurate or deficient.

To exercise these rights, please contact the Grievance Officer listed below.

9. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Policy periodically.

10. Grievance Officer

In compliance with the Information Technology (SPDI) Rules, 2011, Indomitech Group has appointed a Grievance Officer to address any discrepancies or grievances you may have regarding the processing of Personal Information.

Grievance Officer:[Name of Grievance Officer]

Designation:Head of Compliance/Legal

Address:123 Tech Street, Kolkata, West Bengal, India

Email:grievance@indomitechgroup.com

Phone:[Grievance Officer's Phone Number]

The Grievance Officer will redress your grievances in an expeditious manner, within one month from the date of receipt of the grievance.

Have Questions About Our Privacy Policy?

If you have any questions or concerns about this Privacy Policy, please don't hesitate to contact us.